Exchange Policy

We stand behind our gear.

We only accept claims for verified manufacturing defects. Please contact us within 7 days of delivery if you bought in Peru, or within 14 days of delivery if you bought from the Americas or Europe.

We do not offer exchanges due to incorrect size selection. All measurements are specified in each product's size chart, and it is the customer's responsibility to review them before purchasing.

Replacements

If your product has a verified manufacturing defect, we will replace it at no additional cost or refund you; we decide which, based on your photos or video of the defect.

  • Peru: we may ask you to return the item through SHARF, and we pay that shipping.
  • The Americas and Europe: you usually do not need to return the defective item.

One warranty claim is accepted per order.

How to request a replacement

Contact us via email at k9forcesupplies@gmail.com or through Instagram @k9forcesupplies.

Please include:

  • Your order number
  • Clear photos or a video of the defect
  • A brief explanation of the issue

We reply within 2 business days. Please write to us first before opening a dispute with your bank or card issuer.

Not covered

  • Normal wear and tear.
  • Damage from misuse, accidents or modifications.
  • Size exchanges.
  • Velcro patches.
  • Custom products (such as patches with the name or text you choose): they are made to order and are not exchangeable or refundable, unless the mistake is ours. Please check your text before paying.

The warranty applies to the original buyer only. Sale items have the same warranty as regular-price items.

Orders to Europe: right of withdrawal

If you buy from the European Union, you have 14 days from receiving your order to withdraw from the purchase without giving a reason. Email us at k9forcesupplies@gmail.com. The item must be unused and in its original packaging, and the customer pays the return shipping. This does not apply to custom products. We refund the item and the standard outbound shipping cost within 14 days of receiving the item, to the same payment method. This does not affect any rights your local law gives you as a consumer.

Refunds

Refunds go to the original payment method. How long it takes to show in your account depends on your bank or payment provider.

Need help?

Contact us at k9forcesupplies@gmail.com